Runframe Blog
Guides, templates, and research on incident management, on-call scheduling, and SRE practices.
Featured
Alert Fatigue: Causes, Examples, and How to Reduce It
Alert fatigue causes missed incidents. Learn how to reduce noisy alerts with service ownership, severity, runbooks, escalation rules, and alert hygiene reviews.
Your AI Agent Just Handled That Incident. Now What?
AI agents are handling incident coordination while engineers sleep. What to delegate, what to keep, and how to set the boundaries.
All articles
OpsGenie End of Life 2027: Support End Date
OpsGenie support ends April 5, 2027. See the timeline, Atlassian migration paths, third-party alternatives, and what to do next.
Your AI agent already knows your system better than ours ever will
Every incident management vendor is building their own AI. We think that's backwards. Your agent already has the context. It just needs an API to act on incidents.
Incident management for early-stage engineering teams
How to set up incident management for early-stage engineering teams. Severity levels, on-call, escalation, and postmortems in the right order. Defaults that work from 15 to 100 engineers.
Your Agent Can Manage Incidents Now
We shipped an MCP server for managing incidents from Claude Code and Cursor. On-call, escalation, paging, and postmortems. Here's how we designed it for agents that live in your IDE.
Best OpsGenie Alternatives in 2026: What Teams Actually Switch To
Best OpsGenie alternatives 2026: what teams actually switch to. Compare pricing, features, and migration options before April 2027 shutdown.
Build, Open Source, or Buy Incident Management in 2026
Back-of-napkin 3-year TCO for a 20-person team: build ($233K to $395K), open source ($99K to $360K), or buy ($11K to $83K). What AI changes and what it doesn't.
Slack Incident Management: What Works and What Breaks
A practical guide to running incidents in Slack. What actually works at different team sizes, where Slack falls apart, and when to move beyond emoji reactions and manual channels.
PagerDuty Alternatives 2026: Compare Costs and Features
Compare PagerDuty alternatives for 2026 by pricing, on-call scheduling, incident response, Slack workflows, status pages, and fit for growing engineering teams.
Incident Communication Templates: 8 Copy-Paste Examples
Copy 8 incident communication templates for status pages, customer emails, executive updates, support scripts, social posts, and post-incident summaries.
SLA vs. SLO vs. SLI: What Actually Matters (With Templates)
SLI = what you measure. SLO = your target. SLA = your promise. Here's how to set realistic targets, use error budgets to prioritize, and avoid the 99.9% trap.
Runbook vs Playbook: Differences, Examples & Templates
Runbook vs playbook explained: runbooks document technical steps; playbooks define roles, escalation, and communication. Includes examples and templates.
OpsGenie Shutdown 2027: The Complete Migration Guide
OpsGenie migration guide: export steps, timeline, and alternatives. Plan your migration before April 2027 shutdown. Most teams need 6-8 weeks.
How to Reduce MTTR in 2026: The Coordination Framework
MTTR isn't just about debugging faster. Learn why coordination is the biggest lever for reducing incident duration for startups scaling from seed to Series C.
Incident Severity Levels: SEV0-SEV4 Matrix, Examples & Template
Incident severity levels explained: SEV0, SEV1, SEV2, SEV3, and SEV4 definitions, examples, response targets, priority mapping, and a free matrix template.
Incident Management vs Incident Response: What's the Difference?
Don't confuse response with management. Learn why fast MTTR isn't enough to stop recurring fires and how to build a long-term incident lifecycle.
State of Incident Management 2026: Toil Rose 30% Despite AI
~$9.4M wasted per 250 engineers annually. Toil rose 30% in 2025, the first increase in 5 years. Data from 20+ reports and 25+ team interviews.
Slack Incident Response Playbook: Roles, Scripts & Templates
Stop the 3 AM chaos. Copy our battle-tested Slack incident playbook: includes scripts, roles, escalation rules, and templates for production outages.
On-Call Rotation Guide: Schedule Templates, Handoffs & Examples
On-call rotation guide with weekly schedules, primary/secondary examples, a 2-minute handoff checklist, escalation rules, and a free schedule generator.
Post-Incident Review Template: Free PIR & Postmortem Examples
Free post-incident review template with blameless PIR and postmortem examples. Capture timeline, impact, root cause, owners, and action items.
Incident Coordination: Cut Context Switching, Fix Faster
Outages cost less than the coordination chaos around them. The 10-minute framework 25+ teams use to reduce coordination overhead and context switching during incidents.
Scaling Incident Management: A Guide for Teams of 40-180 Engineers
Is your incident process breaking as you grow? Learn the 4 stages of incident management for teams of 40-180. Scale your SRE practices without the chaos.