incident.io alternative
On-call included
Slack-native incident management, on-call scheduling and alerting, status page workflows, and AI postmortems. Growth starts at $12/user/month annually, with Scale for higher-volume teams.
Why teams consider alternatives to incident.io
incident.io is a strong, mature incident platform. But for smaller engineering teams, the full incident.io model can be more platform than they need.
Pricing adds up once you need on-call
incident.io Team is $15/user/month annually, with on-call as an add-on. Team with on-call is $25/user/month annually, while Pro with on-call is $45/user/month. Runframe Growth starts at $12/user/month annually with on-call included.
Some advanced controls move to higher tiers
incident.io Team includes AI and automation, but AI-native postmortems, advanced insights, private incidents, policies, and higher workflow and custom-field limits are on Pro or Enterprise.
Built for leaner teams
For many 10–200 person engineering teams, the core need is simpler: Slack incidents, on-call rotation, escalation, status pages, and postmortems without a heavy rollout.
Runframe vs incident.io
A side-by-side look at pricing, on-call, alerting, and incident workflows.
| Feature | Runframe | incident.io |
|---|---|---|
| Incident Management | ||
| On-Call Scheduling | 3 schedules on Growth; higher limits on Scale | 1 schedule on Basic, 2 on Team; multi-team on-call and alerting requires the on-call add-on ($10–12/user/mo) |
| Escalation Policies | ||
| Status Pages | ||
| AI Postmortem Drafts | Basic editor on Basic/Team; AI-native postmortem editor on Pro/Enterprise | |
| Workflow Automations | 3 on Growth; higher limits on Scale | 1 on Basic, 3 on Team; higher limits on Pro/Enterprise |
| Multi-channel Alerting (SMS, Voice, Push) | Via on-call product | |
| Slack-native Workflow | ||
| MCP Server | Official remote MCP in public beta for paying customers | |
| Public REST API | Team+ | |
| Service Catalog | ||
| Custom Fields on Incidents | 3 on Growth; higher limit on Scale | 1 on Basic, 3 on Team; higher limits on Pro/Enterprise |
| War Rooms (Zoom + Google Meet) | ||
| Email Intake (create incidents from email) | ||
| All-in Pricing (Incidents + On-Call) | $12–15/user/mo Growth, $25–30/user/mo Scale (on-call included) | $25–31/user/mo (Team + on-call), $45/user/mo (Pro + on-call) |
| Free Tier | Up to 5 users | Free Basic plan with incident response, single-team on-call, and status page |
Who should switch to Runframe from incident.io
Runframe is the right fit for some teams and not others. Here's how to tell.
Runframe is a good fit if...
- Your team is 5–200 engineers
- You need incident management and on-call, but do not want separate add-on pricing
- You want on-call, incidents, status pages, and postmortems in one product with published pricing
- You want a lighter rollout than a larger incident-management platform
- You need SMS and voice call alerting in addition to Slack
- You're switching from PagerDuty or another tool and want a simpler implementation path
Stick with incident.io if...
- You have 200+ engineers with complex multi-team incident command
- You need advanced service catalog with dependency mapping
- You rely heavily on announcement rules and follow-on tasks
- You need SSO today, or SAML/SCIM on higher tiers (Runframe doesn't have SSO yet)
- You need more advanced workflow automation than Runframe currently supports
- You need deep Confluence integration or postmortem export to Notion/Google Docs
Questions about switching
Comparing more options?
See how other tools stack up across different use cases.
Try Runframe free. No credit card required.
Free plan for up to 5 users. Growth is $12/user/month annually or $15 monthly; Scale is $25/user/month annually or $30 monthly for higher-volume usage. No separate on-call module, no sales call to see the price.