Runframe Documentation
Complete guide to Runframe incident management platform. Learn to use Slack commands, on-call scheduling, integrations, and API.
Runframe Documentation
Incident management for modern engineering teams.
What is Runframe?
Runframe is an incident management platform built for seed-to-Series C companies. It helps engineering teams respond to incidents faster, learn from failures, and improve reliability over time.
How it works
When an incident occurs, Runframe helps your team:
- Declare and track incidents with clear severity, impact, and ownership
- Route to the right people through on-call schedules and automatic escalation
- Coordinate response in Slack or the web dashboard with real-time updates
- Measure performance with SLA tracking, MTTA/MTTR analytics, and compliance reporting
- Learn and improve through structured postmortems and action item tracking
What makes Runframe different
Slack-native, not Slack-only
Runframe lives where your team already works. Create incidents, assign responders, and post updates—all from Slack. But you also get a full web dashboard for deep dives, analytics, and configuration.
Built for real incidents
Real incidents have complexity: multiple responders, escalations, SLAs, customer impact, and postmortem paperwork. Runframe handles all of it without forcing your team into a bloated enterprise tool.
Designed for learning
Every incident becomes data. Track MTTA/MTTR, identify patterns, and build institutional knowledge through structured postmortems with numbered PM-### documents and action item tracking.
Quick links
Quickstart
Create your first incident in 5 minutes.
Slash Commands
All Slack commands, at a glance.
Incidents
Incident lifecycle, severity guidelines, and SLAs.
On-Call
Schedules, rotations, and coverage management.
Postmortems
Writing reviews, tracking action items, and sharing learnings.
API
Build integrations with webhooks and REST API.
New to Runframe?
Start here:
- Install the Slack app – Connect your workspace
- Run the Quickstart – Create your first incident
- Set up on-call – Configure your first rotation
- Explore integrations – Connect Datadog, Sentry, CloudWatch, and more
Already using PagerDuty or Opsgenie? You can use Runframe's Custom Webhook integration to forward alerts from any tool via generic webhooks during your transition.