Quickstart

Create your first incident in 5 minutes.

Prerequisites

Before you begin, make sure you've installed the Runframe Slack app and are signed in.

Creating incidents from Slack

Step 1: Create the incident

In any Slack channel, run:

/inc create

A modal will appear asking for:

Step 2: Assign responders

Runframe automatically suggests the on-call engineer for the affected services. You can:

• Accept the suggestion
• Assign a different person with /inc assign @username
• Assign an Incident Lead and Communications Lead for larger incidents

Step 3: Track the incident

Runframe creates a dedicated incident channel (e.g., inc-00042-api-latency-spike) and posts:

• Incident summary with severity badge
• Assigned responders
• SLA deadlines (acknowledgment and resolution)
• Live updates as status changes

Step 4: Post updates

As you investigate, keep everyone informed:

/inc move investigating

/inc move identified

/inc move monitoring

Each status update posts to the incident channel and updates the dashboard.

Step 5: Resolve

When the incident is resolved:

/inc resolve Fixed the API latency issue by scaling the database pool

Provide a resolution summary inline (minimum 10 characters). After resolution, you can start a postmortem from the web dashboard.

Creating incidents from the web dashboard

Step 1: Navigate to Incidents

1. Go to app.runframe.io
2. Click Incidents in the sidebar
3. Click New Incident

Step 2: Fill in incident details

Complete the incident form:

• Title and description
• Severity (Critical through Pre-emptive)
• Affected services
• Incident roles (Lead, Comms lead, Operations lead)
• Customer facing flag

Step 3: Create and notify

Click Create Incident. Runframe will:

• Generate the incident number (e.g., INC-001)
• Create a Slack channel
• Notify assigned responders
• Set SLA deadlines

Step 4: Manage from the dashboard

From the incident detail page, you can:

• Update status and severity
• Add and remove responders
• Post updates visible in both dashboard and Slack
• View SLA countdown and escalation status
• Attach related incidents as duplicates or dependencies

Step 5: Resolve and postmortem

Click Resolve Incident when done. You'll be prompted to:

1. Provide a resolution summary
2. Start a postmortem document (PM-###)
3. Track action items from the incident

What just happened?

You created your first incident. Here's what Runframe set up for you:

Next steps

You've created an incident. Now configure Runframe for your team:

Need help?

• Slash Commands – All /inc commands
• Incident lifecycle guide – Deep dive on incident management
• Join our Slack community – Ask questions and share feedback