Incident management, unified

Slack-native incident management and on-call scheduling that teams actually use.

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Built for engineering teams that value their time

incident-response-terminal

Database connection timeout in us-east-1

CriticalStarted 12m ago
Runframe10:42 AM
Triggered: High database latency (>500ms) detected in primary cluster.
SC
Sarah Chen10:45 AM
Ack. Investigating connection pool saturation.
Runframe Bot10:45 AM
Runbook Suggestion: Database High Latency
1
Check active connections: /db-stats
2
Scale read replicas: /scale-db

Stop switching between incident tools.

Your engineers are jumping between PagerDuty for alerts, Slack for coordination, and Confluence for post-mortems. Runframe brings it all together in Slack.

One platform. Zero context switching.

Stop switching between PagerDuty for alerts, Slack for coordination, and Confluence for documentation. Bring incident management, on-call scheduling, and post-mortem tools into your Slack workspace.

Everything in Slack

Page the right person, first time.

Intelligent routing pages the right person, first time. Customizable escalation policies mean fewer 3am wake-ups for the wrong team.

SMART_ROUTING_ENABLED
Payment API→ Backend team
Database→ Platform team
Auto-routed

Audit-ready in weeks, not months

Structured post-mortems, incident timelines, and compliance-ready exports. Get Series B due diligence done 10x faster.

Track MTTR trends. Fix what breaks most.

MTTR, MTTA, and incident trends at your fingertips. Spot your weakest services before they page you at 2am.

How incident management works in Slack

From incident declaration to resolution, everything happens where your team already collaborates.

Manage everything from Slack

Declare incidents, page teams, update stakeholders, and run AI-powered post-mortems without leaving your workflow. Type /incident declare and you're live.

Explore Slack Integration
  • /incident declare
  • /page @backend
  • /status update
@sarah declared incident
INC-423: Payment gateway down
Acknowledge
Join War Room

Rotation scheduling + smart routing

Rotation scheduling, smart escalation policies, and priority-based routing that actually work. Sync with Google Calendar to avoid conflicts.

Current rotationActive
Primary: @alex (Backend)
Secondary: @jordan (Platform)

See what's breaking (and why)

Track MTTR, MTTA, incident frequency, and team load. Filter by severity, service, or time. Export for board meetings.

Coming Soon

Post-mortems in 5 minutes, not 5 hours

Our AI analyzes Slack transcripts to draft timelines, root causes, and action items. Edit, approve, and share with investors or customers instantly.

Generating post-mortem...
Fast-track compliance for Series B+

Enterprise security, startup speed

Enterprise-grade security with comprehensive data protection. Your data remains yours—never shared with third parties.

Enterprise Security

Industry-standard protections

End-to-End Encryption

Data encrypted in transit and at rest

Role-Based Access

Granular permissions control

Comprehensive Audit Logs

Full activity tracking

Trusted by high-growth teams

Engineering leaders who moved fast without breaking (too many) things.

Series B SaaS · 70 engineers
"We cut MTTR in half in 3 months. Our engineers actually respond to pages now, and the escalation logic prevents unnecessary wakeups."
Senior Director of Engineering at Series B SaaS
Series A Fintech · 50 engineers
"Finally, engineers respond to pages. The escalation logic is brilliant no more paging the entire company at 3am. It just works."
Head of Infrastructure at Series A Fintech
60%
Faster MTTR vs. legacy tools
40+
Hours saved per audit
<2min
Average response time

Frequently Asked Questions

Everything you need to know about incident management in Slack

Incident management is the process of responding to and resolving service disruptions that impact your customers. Modern engineering teams need it to minimize downtime, maintain customer trust, and learn from outages. Runframe helps you reduce Mean Time To Resolution (MTTR) by bringing incident response directly into Slack.

Ready for your next incident?

Stop scrambling at 3am. Get set up in 5 minutes, respond faster, and build better systems from every outage.

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    Runframe | Slack Native Incident Management & On-call