SIMPLE TRANSPARENT PRICING
Incident management
engineers actually use.
Slack-native incident management and on-call scheduling. 14-day free trial. Start in 30 minutes, not 2 weeks.
Save 20% with yearly billing
Free
Try incident management with zero risk
Free
Users: 5 users
Teams: 1 team
On-Call Schedules: 1 schedule
Data Retention: 90 days
SMS Notifications: No
Advanced Analytics: No
Escalation Policies: Default only
Post-Mortem: Basic
Incidents: Unlimited
Slack Integration: Yes
Service Catalog: Yes
Most Popular
Growth
Everything you need, nothing you don't
$12/user/month (billed annually)
Save $36/user/year
Users: Unlimited
Teams: Unlimited
On-Call Schedules: 3 schedules
Workflows: 3 workflows
Data Retention: 1 year (365 days)
SMS Notifications: Yes
Advanced Analytics: Yes
Escalation Policies: Advanced (multi-level)
Post-Mortem: Standard + Advanced
Incidents: Unlimited
Slack Integration: Yes
Service Catalog: Yes
Start with a 14-day Growth trial
New signups get full Growth features from day 1. Unlimited users, 3 schedules, SMS notifications, advanced analytics. No credit card required. After 14 days, add a payment method or downgrade to Free.
When to upgrade from Free to Growth
6th user or more
2nd team or more
2nd on-call schedule or more
Automation workflows
SMS notifications
Analytics and insights (MTTR, trends)
Advanced multi-level escalation
Standard/Advanced post-mortems
Longer than 90-day data retention
Frequently Asked Questions
Everything you need to know about pricing and plans
What happens after the 14-day trial?
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After your 14-day Growth trial, you can add a payment method to continue on Growth ($15/user/month) or downgrade to Free (5 users, 1 team, 1 schedule, 90-day retention). No surprises.
Do I need a credit card to start?
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No. Start your 14-day Growth trial without a credit card. We only ask for payment when you're ready to continue after the trial.
Can I extend my trial?
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Yes. For qualified prospects, enterprise leads, or strategic accounts, we can extend trials to 30, 60, or 90 days. Contact us for details.
What's the difference between Free and Growth?
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Free is for evaluation (5 users, 1 team, 1 schedule, 90-day retention, no SMS/analytics). Growth removes limits and adds workflows, SMS notifications, analytics, and 1-year retention.
What is your refund policy?
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You are entitled to a refund within 14 days of purchase, no questions asked. To request a refund, contact us at support@runframe.io with your transaction details.
Who processes payments?
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Paddle is the Merchant of Record for Runframe. All payments are processed securely through Paddle.
Can I cancel anytime?
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Yes. Cancel your subscription anytime from your billing settings. Your access continues until the end of your billing period (monthly or annual). No cancellation fees or penalties.
What happens if I downgrade?
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When downgrading from Growth to Free, you'll keep your data but some features will be limited: 5 users, 1 team, 1 schedule, 90-day retention, no workflows, SMS, or analytics. Excess users/teams will need to be removed or you'll need to upgrade again.
What's included in Enterprise?
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Enterprise includes everything in Scale, plus SSO/SAML, advanced RBAC, SCIM provisioning, custom terms, dedicated support, and custom data retention. Contact us for a custom quote.
Ready to get started?
Start your 14-day free trial today. No credit card required. Full access to all Growth features.