Incident packages for teams.
On-call. Status pages. AI. Included.
Runframe bundles Slack incident response, on-call, escalations, status pages, API access, and AI postmortems into every paid plan.
No separate on-call module. No responder add-on. No surprise billing.
Free
For small teams getting started
Start with manual incident response, Slack, a basic schedule, and a hosted status page.
- Up to 5 users
- 1 service catalog, 1 team, 1 basic schedule
- Slack incident response
- 1 basic hosted status page
- 5 AI postmortem draft credits
Growth
For teams running production
Everything a production team needs to manage incidents, on-call, alerts, and postmortems.
- Incident response + on-call included
- Unlimited users, teams, and services
- 3 on-call schedules and 3 workflow automations
- All core integrations and alert ingestion
- Phone/SMS allowance and AI postmortems
Scale
For higher-volume teams
For teams with more responders, more status page traffic, heavier alert volume, and advanced AI workflows.
- High-volume schedules and workflow automations
- 3 status pages with sections
- High-volume subscribers with fair-use protection
- Higher phone/SMS allowance in supported countries
- AI briefs, TLDRs, and advanced insights
Quick compare
The short version before the full checklist.
| Feature | Free | Growth | Scale |
|---|---|---|---|
| Best for | Trying Runframe | Small production teams | Higher-volume teams |
| Users | 5 | Unlimited | Unlimited |
| On-call schedules | 1 | 3 | High-volume usage |
| Integrations | Slack only | All core integrations | All core integrations |
| On-call included | Basic schedule | Included | Included |
| Phone/SMS alerts | Included allowance | Higher allowance in supported countries | |
| AI | 5 postmortems | Postmortems included | Postmortems, briefs, TLDRs |
| Status subscribers | 50 | 10,000 | High-volume usage with fair-use protection |
| API/MCP | Included | Higher rate limits |
High-volume phone/SMS, subscriber delivery, API, MCP, and managed AI usage is covered by fair-use and supported-country limits.
What you get
Incident response, on-call, and status pages in every paid plan.
Many teams end up buying incident response, on-call, status pages, integrations, and paging as separate modules. Runframe keeps the operating stack together so Growth is useful on day one.
No on-call add-on
Schedules, escalation, alert routing, and paging are included in paid plans.
No integration tax
Datadog, Prometheus, CloudWatch, Jira, Linear, Zoom, email intake, API, and MCP are included on paid plans.
AI where it matters
AI postmortem drafts are included in Growth, with briefs and TLDRs available on Scale.
Start free with no credit card. Move to Growth when you need production operations in one place.
Complete feature comparison
Open the full checklist when you need exact limits by plan.
View full feature checklist
Incident Response
| Feature | Free | Growth | Scale |
|---|---|---|---|
| Unlimited incidents | |||
| Slack-native incident response | |||
| Escalation policies | |||
| Ack retry and secondary paging | |||
| SLA tracking | |||
| War rooms | |||
| Native follow-up tasks | |||
| Advanced insights |
On-call and Alerting
| Feature | Free | Growth | Scale |
|---|---|---|---|
| On-call schedules | 1 | 3 | High-volume usage |
| Teams | 1 | Unlimited | Unlimited |
| Services | 1 | Unlimited | Unlimited |
| Coverage gaps and on-call analytics | |||
| SMS alerts | Included allowance | Higher supported-country allowance | |
| Phone call alerts | Included allowance | Higher supported-country allowance | |
| Press-1 phone acknowledgement | |||
| Push notifications |
AI
| Feature | Free | Growth | Scale |
|---|---|---|---|
| AI postmortem drafts | 5 free drafts | Included | Included |
| AI incident briefs | |||
| AI TLDR summaries | |||
| Slack AI incident copilot | |||
| BYOK AI provider settings | |||
| Managed AI quota | Standard | Higher managed AI quota |
Status Pages
| Feature | Free | Growth | Scale |
|---|---|---|---|
| Public status pages | 1 basic | 1 | 3 |
| Custom domains | 1 | 3 | |
| Status page components | 10/page | 50/page | 100/page |
| Multi-region sections | 1 default | 1 default | 10/page |
| Email subscribers | 50 | 10,000 | High-volume usage with fair-use protection |
| Webhook subscribers | 10 | 100 | |
| Maintenance windows | |||
| RSS feed |
Automation and Integrations
| Feature | Free | Growth | Scale |
|---|---|---|---|
| Workflow automations | 3 workflow automations | Unlimited within fair-use policy | |
| Steps per automation | 5 | 5 | |
| Custom fields | 1 | 3 | Higher limit |
| Alert ingestion | |||
| Email intake | |||
| Datadog, Prometheus, CloudWatch | |||
| Jira and Linear | |||
| Zoom and Google Meet |
Platform and Security
| Feature | Free | Growth | Scale |
|---|---|---|---|
| API keys | 5 | Higher API key allowance | |
| MCP server access | Higher rate limits | ||
| Basic roles and permissions | |||
| Advanced/custom RBAC | |||
| Audit logs | Basic | Advanced/export | |
| Data retention | 90 days | 1 year | 2 years |
| Support | Priority | Priority plus migration help |
Custom agreements
Need custom limits, procurement, or migration support?
Scale starts from published pricing, but larger teams can still work with us on custom retention, security review, migration planning, invoice terms, and higher usage envelopes for phone, SMS, AI, API, MCP, or status subscribers.
- Custom usage and fair-use review
- Security and procurement support
- Migration and onboarding help
Frequently asked questions
Is on-call an add-on?
No. Growth and Scale include incident response and on-call together. You do not need to buy a separate on-call module to use schedules, escalation, paging, and alert routing in Runframe.
How does fair use work on Scale?
Scale is designed for high-volume usage. Fair-use and platform reliability protections apply to phone, SMS, subscriber fan-out, API, MCP, and managed AI usage.
Which countries support phone and SMS alerts?
Phone and SMS alerts are available in supported countries. Some high-cost, premium, or unsupported destinations may require a custom agreement.
What happens if I downgrade?
Runframe preserves your data. You can view, export, delete, or clean up existing resources, but creating or re-enabling over-limit features may be blocked.
Do paid plans include API and MCP access?
Yes. Growth and Scale include API and MCP access. Scale includes higher rate limits and fair-use protection for agent workflows.
Do you offer custom agreements?
Yes. Teams that need custom retention, procurement, migration support, security review, or bespoke usage limits can talk to us. Scale remains available as a self-serve plan.