End-to-end incident management. No tab switching.
From the first alert to the final postmortem. One tool, one timeline, one Slack channel.
Incident declared automatically from Datadog webhook
Roles assigned: Commander: @james.wilson · Comms: @priya.patel · Scribe: @alex.kim
Severity updated to SEV2. James marked root cause identified: connection pool exhaustion.
Incident resolved. Duration: 17 minutes. Postmortem draft generated.
What happens under the hood
Severity levels with real SLA tracking
Runframe ships with SEV0 through SEV4. Each level carries configurable response and resolution targets. SEV0 might require acknowledgment in 5 minutes and resolution in 1 hour, while SEV3 gives your team 4 hours to respond. When an incident is approaching its SLA window, Runframe escalates automatically. No one needs to manually watch a dashboard to catch a slipping incident.
A timeline that writes itself
Every status change, role assignment, Slack message, and manual note is automatically appended to the incident timeline in chronological order. Nothing requires anyone to remember to log it. When the incident resolves, that timeline becomes the foundation of the postmortem. The sequence of events is already there. Your team fills in root cause and action items, not the full narrative.
Role assignments that stick
Every incident has three named roles: commander, comms lead, and scribe. They are assigned at creation — either by on-call rotation or manually — and visible in both the Runframe dashboard and the Slack channel header. Before the war room starts, everyone already knows who owns what. No first five minutes spent figuring out who is driving.
Frequently asked questions
Stop managing incidents in spreadsheets.
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