Know what broke,
who owns it, and what to do.
Runframe's service catalog gives incidents, on-call, automations, and analytics the same operational map.
The operating map for incident response
Services carry ownership, routing, metadata, and reporting context.
Services and groups
Organize operational services by product area, team, system boundary, or dependency layer.
Ownership
Connect services to teams so responders know who owns the system affected by an incident.
Metadata
Add structured context that carries into incidents, automation, reporting, and triage.
Routing context
Use service ownership and metadata to route incidents to the right team and escalation path.
Automation context
Trigger workflows based on service, group, team, metadata, or operational ownership.
Service reporting
Filter incidents, trends, and response metrics by service or service group.
How service context gets used
Model the service
Create services and groups with owner teams, metadata, and operational context.
Connect response workflows
Use service context for incident assignment, escalation, automation, and status page components.
Report by ownership
Review incident volume, response time, and reliability by service, group, or team.
Frequently asked questions
Give every incident service context.
Route faster, automate with better context, and report against the systems your team actually owns.