The alert has no operational owner
Monitoring tells you something is wrong. It does not always tell you who owns the service, who is on call, or whether the first responder acknowledged the page.
Incident management software
Run incidents without
opening five tools
Runframe gives engineering teams one place to declare incidents, page on-call, coordinate in Slack, publish updates, and write the postmortem.
Free for up to 5 users. No credit card required.
What this page answers
Incident management software helps engineering teams detect, declare, coordinate, communicate, resolve, and learn from production incidents. Runframe focuses on the operational layer after something breaks: who owns it, who gets paged, what changed, what customers hear, and what the team learns afterward.
Best for teams that currently split incidents across PagerDuty, Slack, status pages, tickets, and Google Docs.
Includes incident response, on-call scheduling, escalation policies, status pages, AI postmortem drafts, and analytics.
Built for engineering organizations that need reliable incident process without a heavy enterprise rollout.
Incident management usually breaks at the handoffs.
The monitor fires in one tool. The page goes out from another. Coordination happens in Slack. Customer updates live somewhere else. The postmortem starts in a blank doc two weeks later. Runframe ties the full incident record together so the team can move from alert to resolution without reconstructing what happened.
Where the old workflow breaks
Slack becomes the system of record by accident
Decisions, status updates, customer impact, and mitigation steps get scattered across threads. Two days later, nobody wants to rebuild the timeline.
Customer communication lags behind engineering reality
Support asks for an update, customers ask what is broken, and the incident team is still copying notes between private chat and the status page.
Postmortems depend on memory
The meeting happens after the context is stale. Action items become vague because the timeline, linked work, and decision history were never captured cleanly.
Everything the incident needs, in one record
Use Runframe as the operating workflow for active incidents, not just a place to store them after the fact.
Declare and coordinate
Create incidents from Slack or the web app, assign roles, set severity, and keep status visible to every responder.
Page the right person
On-call schedules and escalation policies are built in, so the incident starts with an owner instead of a scramble.
Work where the team already is
Dedicated Slack channels, slash commands, buttons, and timeline capture keep the response moving without dashboard hopping.
Publish clear updates
Use public and private status pages to keep customers, support, and internal teams aligned as the incident changes.
Finish the postmortem
Resolve the incident and get an AI-assisted postmortem draft from the timeline, notes, linked work, and call context.
Measure response quality
Track MTTA, MTTR, SLA compliance, incident trends, and team response patterns from the same workflow.
5 tools
Replaced by one incident workflow
SEV0-4
Severity and SLA tracking included
$12/user
Growth annual pricing with on-call included
Before Runframe
Alert in one tool, page in another, response in Slack, status update somewhere else.
No clear responder until someone asks who is on call.
Postmortem starts from memory after the incident is already old.
After Runframe
Alert opens an incident record with service, severity, owner, and timeline attached.
Runframe pages the current on-call engineer and escalates if nobody acknowledges.
Resolution creates a postmortem draft from actual incident context.
How teams use Runframe during an incident
The workflow is intentionally narrow: declare, page, coordinate, update, learn.
1
1
Declare
Open an incident from Slack, alert ingestion, or the web app with severity and service context attached.
2
2
Page
Runframe finds the on-call owner and escalates through Slack DM, email, SMS, or phone when needed.
3
3
Coordinate
Responders work in the incident channel while Runframe logs status changes, roles, notes, and decisions.
4
4
Review
Resolution produces a postmortem draft and response metrics, so follow-up happens while context is still fresh.
Runframe is a strong fit when
Your incidents already require named ownership, escalation, customer communication, and follow-up work.
You need on-call, escalation, status pages, postmortems, and metrics without separate bills.
You want Slack to be the response surface, but not the only system of record.
Runframe is not the right fit when
You only need monitoring, logs, traces, or APM. Runframe starts after an alert needs a human response.
You need a 700-integration enterprise incident command platform today.
Your process is already fully built around a large ITSM deployment and engineering does not own incidents directly.
Questions buyers ask before switching
We already use PagerDuty.
PagerDuty can still page people. Runframe is strongest when the problem is everything after the page: Slack coordination, roles, status updates, timeline, postmortem, and metrics. Many teams can replace PagerDuty entirely once Runframe on-call is set up.
We are too early for incident process.
You do not need a heavy process. Start with one rotation, SEV0-SEV4, a Slack incident channel, and a postmortem draft. The point is to prevent the first real outage from creating process debt.
Will engineers actually use it?
Runframe keeps the live workflow in Slack, where engineers already respond. The web app holds the durable record, analytics, status page, and postmortem.
Proof and trust signals
Trust signals
Free tier for up to 5 users, so teams can test the workflow before procurement.
Growth pricing includes incidents, on-call, escalation, status pages, postmortems, and analytics.
SOC 2-ready audit logging, RBAC, SAML SSO, SCIM provisioning, and API access controls are available for stricter environments.
Security and procurement notes
Start free without a credit card, then add paid controls when the workflow proves itself.
SAML SSO and SCIM provisioning are optional paid add-ons for teams that need stricter identity controls.
API access, audit context, service accounts, RBAC, and MFA support make the workflow easier to review with security teams.
Frequently asked questions
Explore related pages
Incident Management product pageSee the incident record, timeline, roles, severity, and SLA workflow.On-Call SchedulingConnect incidents to rotations, escalation, and paging.Status PagesPublish customer and internal updates from the incident workflow.PostmortemsTurn the incident timeline into an editable postmortem draft.
Replace the alert-to-postmortem scatter.
Start free and centralize incidents, on-call, and status pages in one workflow. Set up a first workflow in minutes.