Automate the response
around every incident.
Turn incident changes into tickets, bridges, Slack updates, and webhook actions without waiting for someone to remember the playbook.
Trigger, condition, action
Keep the model simple, but powerful enough for real incident work.
Incident triggers
Run workflows when incidents are created, change severity, move status, breach SLA, or change ownership.
Conditions
Scope automation by severity, service, team, source, assignee, incident lead, status, and custom fields.
Create work items
Open Jira, Linear, or Runframe tasks when an incident or postmortem needs follow-up work.
Open war rooms
Create a Zoom or Google Meet bridge from incident context and keep the join link on the incident record.
Post structured updates
Send Slack updates to incident channels, stakeholder channels, or service-specific channels when state changes.
Call webhooks
Notify internal tools, customer systems, or downstream automation using outbound webhook actions.
How automation fits the incident lifecycle
Incident context changes
An incident is created, severity changes, ownership changes, or an SLA timer crosses a threshold.
Runframe checks matching rules
Conditions decide whether the workflow applies to the service, team, severity, status, or custom field values.
Actions run from the incident record
Runframe creates work, opens bridges, posts updates, or calls webhooks while keeping the timeline intact.
Frequently asked questions
Stop relying on someone to remember every step.
Automate the repeatable parts of incident response while humans stay in control.