Best OpsGenie Alternatives in 2026: What Teams Actually Switch To

Most OpsGenie alternatives lists are out of date.

FireHydrant is now a Freshworks company. SolarWinds acquired Squadcast. Grafana OnCall OSS was archived. Three tools that showed up on every comparison article either changed ownership or stopped shipping in the past year.

If you're migrating before the April 2027 shutdown, your options are different now than what most articles show. Here's what's actually available, what it costs once you add on-call, and how the teams we talked to made their decisions.

Not sure what Atlassian actually announced or what the timeline is? See our OpsGenie end of support guide for the exact dates and what happens to your data.

Disclosure: Runframe is our product. It's included alongside other options. Pricing and packaging information was sourced from public vendor pages in June 2026. Enterprise contracts, annual discounts, startup programs, usage-based fees, included notification allowances, and add-ons can change the final price.

What You'll Learn

• Three tools changed status since mid-2025
• Staying on Atlassian: JSM vs Compass
• What it actually costs, advertised vs real price with on-call
• The tools, grouped by what kind of team you are
• How to decide without a 6-month evaluation
• Common questions

The Market Shifted

Most OpsGenie comparison articles are out of date. Three tools that used to appear on every list changed status: FireHydrant is now a Freshworks company after Freshworks' December 2025 acquisition announcement, SolarWinds acquired Squadcast in March 2025, and open-source Grafana OnCall entered maintenance mode before being archived on March 24, 2026. If those were on your shortlist, factor in the ownership and support changes. We cover them in detail later in this article. The rest of this guide focuses on what's actively shipping and easier to evaluate.

Staying on Atlassian

Before looking elsewhere, know what Atlassian is offering. You might not need to leave.

JSM (Jira Service Management) is IT operations and ITSM: incident workflows, change management, service portals, asset management, knowledge base. If your team thinks in ITSM terms and you're already deep in Jira, this is the path.

Compass is engineering-focused: alerting, on-call, software catalog. Less overhead than JSM. Better fit if you want on-call without the ITSM weight. Use escalation policies to automate response timing.

One thing to watch: after migrating to JSM, alert data retention drops. Free gets 1 month, Standard gets 1 year, Premium gets 3 years (source). OpsGenie Enterprise had effectively unlimited retention.

Most teams we talked to didn't want to pick between JSM and Compass. They had one tool. Now Atlassian wants them to choose between two, figure out the feature overlap, or pay for both. That's what pushes people to look outside.

What It Actually Costs

This is where most comparison articles get it wrong.

OpsGenie packaged on-call and incident management together. Most alternatives don't. The headline price on a vendor's website is usually just incident response. On-call scheduling, the thing every OpsGenie team actually needs, is a separate line item.

The gap between advertised and actual price is bigger than you'd expect.

incident.io's Team tier is $19/user/month ($15 annual) for incident response. On-call scheduling is a separate add-on: +$12/user/month ($10 annual) on Team, +$20/user/month on Pro. So the real cost is $31/user/month or $25 annual (Team + on-call), up to $45/user/month (Pro + on-call). For a 20-person team on Team + on-call annual, that's $6,000/year, over double what you'd pay for tools that include on-call in the base price.

PagerDuty's Professional tier is $25/user/month ($21 annual). But many teams end up on Business at $49/user/month ($41 annual) once they need advanced escalation, analytics, and stakeholder notifications. Then there are add-ons: Status Pages ($89/month per 1,000 subscribers), AIOps ($699/month), PagerDuty Advance ($415/month). A 25-person team on Business with Status Pages alone is over $13,000/year.

Both are strong products. But if you're comparing on sticker price alone, the invoice will look different.

The Tools

Instead of ranking 1 through 7, here's what makes sense depending on who you are.

If your team lives in Slack

Three tools are built Slack-native, meaning Slack is the primary interface, not a bolted-on integration.

Runframe. Incident lifecycle + on-call in one tool, $12-15/user/month with core response and on-call included. Built for 10-200 engineers. Declare incidents, page on-call, update stakeholders, run postmortems, all from Slack. On-call scheduling with coverage visibility, escalation policies, SLA tracking, service catalog, RBAC, audit logs, status pages included free, Jira integration. Setup takes days, not months. No separate on-call module or responder add-on. See pricing.

This is our product. We're biased. But if you want a similar "incident response and on-call in the same package" experience to what OpsGenie used to be, the concepts map over pretty directly:

• OpsGenie Teams map to Runframe Teams
• Schedules map to Runframe On-Call Rotations (primary + backup)
• Escalation Policies map to Runframe Escalation Rules
• Integrations map to Runframe Webhooks (Datadog, Prometheus, CloudWatch)

Built for teams of 10-200 engineers. We haven't battle-tested at 500+ or for heavy enterprise procurement requirements yet.

Not the right fit if: You need proven enterprise scale across hundreds of services, heavy compliance or procurement workflows, or advanced telephony and routing complexity on day 1. In those cases, incident.io or PagerDuty may be a safer choice. See our OpsGenie to Runframe migration page.

incident.io. Deep Slack integration with strong workflows and AI-assisted postmortems. 1,500+ teams including Netflix and Etsy. It is built for teams that want more structured incident process and have the budget for it. Their free Basic plan includes single-team on-call, enough for very small teams getting started. Once you need multi-team scheduling and escalation chains, you're on Team + the on-call add-on. Team is $19/user/month ($15 annual) for incident response, on-call adds $12/user/month ($10 annual) on top, so $31/user/month or $25 annual for the full package. Pro runs $25 + $20 for on-call = $45/user/month. Pricing source. See our full comparison.

Rootly. Slack-native with incident response and on-call sold as separate products, each at $20/user/month (Essentials). Incident response covers Slack-based coordination, workflow automation, channel creation, role assignment, status updates, Jira ticket creation, retrospectives, and a status page. On-call covers paging, scheduling, escalation policies, alert grouping, live call routing, and a mobile app. If you need both, that's $40/user/month. Rootly's strength is workflow customization. You can build multi-step automation rules that trigger based on severity, service, or team. They also have an AI SRE product sold separately. Enterprise tier with custom pricing. Pricing source. See our full comparison.

If you're already on Grafana

Grafana Cloud IRM. Makes sense if you're already in the Grafana ecosystem. Good alert routing and escalation. Free tier includes 3 active IRM users. Pro has a $19/month platform fee that includes 3 active IRM users, then $20/month per additional active IRM user. The self-hosted OSS option, Grafana OnCall, was archived March 24, 2026. See our guide to Grafana OnCall alternatives for migration options. If you're not already on Grafana, this isn't the place to start. Pricing source.

If you're enterprise (200+ engineers)

PagerDuty. Built this category. It has broad integrations, compliance depth, and mature enterprise features. Professional is $25/user/month ($21 annual), but many teams end up on Business at $49/user/month ($41 annual) for advanced escalation, analytics, and stakeholder workflows. Add-ons like Status Pages, AIOps, and PagerDuty Advance push the cost up from there. At scale, that depth can make sense. Below 100 engineers, you're probably paying for configuration options you won't touch. Pricing source. See our full PagerDuty comparison.

If you want everything in one place

Better Stack. Monitoring, incidents, status pages, and on-call in one product. Free tier includes 10 monitors, a status page, 1 on-call responder, and Slack/email alerts. Paid plans are transparent and publicly listed.

If you're currently paying for OpsGenie plus a status page tool plus a monitoring tool, Better Stack could actually simplify things. You consolidate your monitoring and incident stack into one vendor instead of stitching together three.

It's broad, not deep though. If your main pain point during incidents is coordination, knowing who's doing what, keeping stakeholders updated, running postmortems that people actually read, Better Stack handles the alerting side well but doesn't go as far on coordination as Runframe, incident.io, or Rootly. For instance, if your main need is structured postmortem workflows, multi-team escalation chains, or real-time role assignment during incidents, you'll find those thinner here than in dedicated incident management tools. Pricing source.

Tools with recent acquisition risk

FireHydrant. Good product for runbook automation and service dependencies. FireHydrant is now a Freshworks company after Freshworks' December 2025 acquisition announcement, and is being folded into the Freshworks ecosystem alongside Freshservice. If acquisition risk is part of why you're leaving OpsGenie, this should give you pause. Atlassian acquired OpsGenie in 2018, and eight years later they're shutting it down. FireHydrant's current public pricing lists a Free plan for up to 10 responders and Pro at $25/responder/month billed annually, with Signals on-call included and 50 SMS/phone alerts per month before alert usage scales. The long-term question is whether packaging stays standalone or becomes more Freshservice-led. See our full comparison.

Squadcast. Solid mid-market option with a free plan and public per-user pricing. SolarWinds acquired it in March 2025. Squadcast's public pricing has multiple plan views; the annual view we reviewed lists Pro at about $15/user/month and Premium at about $24/user/month. Under SolarWinds, it sits inside an enterprise observability suite built for a different customer than the seed-to-Series C startups Squadcast originally served. The question is whether Squadcast's roadmap keeps serving that original audience. If you're evaluating it, check current plan mapping, status page availability, and notification allowances before you choose.

How to Decide

You don't need a 6-month evaluation. Most teams overthink this.

Three things actually matter for OpsGenie migrants:

1. Does it include on-call in the base price? OpsGenie bundled everything. If your new tool charges separately for on-call, your real cost is higher than the price page suggests. Ask for the number that includes incidents + on-call + the features your team uses today. That's the number to compare.

2. Where does your team coordinate during incidents? If the answer is Slack, and for most teams it is, pick a tool where Slack is the primary interface. Not a sidebar integration. The difference shows up every time you're in an incident. Tools built around Slack handle creation, paging, status updates, and postmortems without leaving the channel. Tools that bolt Slack on require bouncing between a web UI and Slack on every incident.

3. Is the vendor independent? Two tools on this list got acquired in the past year. OpsGenie itself was acquired in 2018 and is being shut down 8 years later. If vendor stability matters to you, and it should given why you're reading this, factor in whether the tool you're evaluating could end up in the same situation.

Quick answer by team size:

• Under 30 engineers: Runframe (free plan, Slack-native, core incident lifecycle bundled) or Better Stack (free tier, all-in-one)
• 30-200 engineers: Runframe ($12-15/user/month), Rootly ($40/user/month for IR + on-call), or incident.io Team + on-call ($25/user/month annual)
• 200+ engineers: incident.io Pro or PagerDuty Business
• Already on Grafana: Grafana Cloud IRM
• Want to stay on Atlassian: JSM or Compass

For the full migration playbook (timelines, data export, parallel run strategy, cost breakdowns), read our complete OpsGenie migration guide.

The short version

The OpsGenie alternatives market in 2026 is smaller than it looks. Remove acquired tools, sunset products, and options that need a separate on-call vendor, and the list gets short fast.

Figure out what your team actually needs: Slack-native or not, bundled on-call or modular, startup pricing or enterprise depth. Then check the real price, the one on the invoice with on-call included, not the one on the landing page.

We built Runframe for teams who want what OpsGenie used to be: incidents and on-call in one tool, without a separate on-call module. Try it free

Common Questions

Related

• OpsGenie Migration Guide: 30-Day Plan, Cost Breakdowns, Data Export
• Best PagerDuty Alternatives in 2026
• How to Reduce MTTR: The Coordination Framework
• On-Call Rotation Guide
• Free On-Call Schedule Builder
• Free Incident Severity Matrix Generator

Sources:

• Conversations with 25+ engineering teams about incident management (3 actively using OpsGenie)
• Pricing (checked June 2026): incident.io, Grafana Cloud pricing, PagerDuty incident management pricing, Better Stack, FireHydrant, Squadcast
• OpsGenie migration, Grafana OnCall maintenance mode

Pricing and packaging last verified June 2026. If something looks out of date, email hello@runframe.io.