OpsGenie Shutdown 2027: The Complete Migration Guide

OpsGenie support ends April 5, 2027. That date might feel distant.

Teams who already migrated will tell you otherwise. It takes longer than expected.

We interviewed 25 engineering teams about incident management. Three were using OpsGenie and shared their migration experiences. Most knew the shutdown was coming but hadn't started planning. They were waiting.

Here's what those 3 teams learned, the mistakes they made, and what works when migrating off OpsGenie.

You're not just swapping tools. Atlassian is pushing everyone to Jira Service Management or Compass. Both handle alerting and on-call. Several teams we talked to considered leaving Atlassian rather than choosing between JSM and Compass.

OpsGenie End of Life Timeline

Key dates (source):

What Atlassian is doing

Atlassian is moving OpsGenie users to Jira Service Management (IT ops + incident workflows) or Compass (alerting + on-call + software catalog).

The problem? Most teams had one tool. Now Atlassian wants them to pick between two. Or pay for both. That's why some teams consider third-party tools instead of choosing between JSM and Compass.

Why teams migrate early

From our interviews, teams who waited regretted it. Migration takes 4-8 weeks for basic setups. Complex setups with many integrations took 8-16 weeks. Rushed migrations cause incidents during cutover.

Teams who migrated successfully started early, tested thoroughly, and ran both tools in parallel before switching.

What 3 Teams Told Us About Migrating from OpsGenie

We talked to 25 teams about incident management. Three were using OpsGenie and shared migration stories. Here's what happened.

Most teams were waiting

All 3 knew about April 2027. But none were being proactive. They knew it was coming. They weren't doing much about it.

Teams who migrated successfully started planning months ahead and ran parallel systems before cutover. Starting late increases incident risk during migration.

Timeline reality check

What teams expected: "2 weeks to migrate."

What actually happened: 6-8 weeks for simple setups. 8-16 weeks for complex ones.

Everyone underestimated timeline by 2-3x. Just migrating on-call schedules took 1-2 weeks for teams with complex rotations.

What teams struggled with

Timeline. Everyone thought 2 weeks. Reality was 6-8 weeks minimum. Start earlier than you think.

On-call schedules. CSV exports don't import cleanly into other tools. Most teams rebuilt schedules manually. Took 1-2 weeks.

Integrations. One team had 18 integrations. Five didn't have replacements in the new tool. Budget time to rebuild from scratch.

Coordination. Switching tools didn't fix coordination problems. If your issue is context switching during incidents, a new tool alone won't solve it unless designed for coordination.

Buyer remorse. One team picked the cheapest option and regretted it at scale. Three months later, they migrated again.

Common regrets

Every team had at least one:

1. Not auditing integrations first. Some have no direct replacements.
2. Underestimating schedule migration time. CSV exports rarely import cleanly.
3. Focusing on alerting features instead of coordination workflows.
4. Not testing with real incidents before cutover. Teams we spoke to who skipped this were more likely to hit cutover issues.
5. Choosing on price alone. Led to re-migration later.

Staying on Atlassian: JSM vs Compass

Before looking at OpsGenie alternatives, understand what Atlassian offers. You're not losing incident management. You're moving to a different Atlassian product.

The two Atlassian options

Jira Service Management (JSM)

JSM is positioned as IT operations and service management. Beyond alerting and on-call, JSM includes incident management workflows, change and problem management, service request portals, asset management and knowledge base, plus Jira integration.

JSM works for teams with compliance requirements but feels complex for Slack-native startups. Built for ITIL and ITSM teams who need full service management.

Jira Compass

Compass targets engineering teams with alerting, on-call, and a software catalog. Key features: alerting and on-call scheduling, escalation policies, software catalog for services and dependencies. Less ITSM overhead than JSM.

Compass is for engineering teams who want incident response without ITSM complexity.

Reality check

Most teams we talked to didn't want to navigate this choice. They had one tool (OpsGenie). They didn't want to figure out JSM vs Compass. Or pay for both.

That's why some teams in our research considered third-party tools.

OpsGenie Data Export and Parallel Run

Can you run OpsGenie in parallel with your new tool? How long do you have to export data?

Data export window

Opsgenie access ends April 5, 2027, and unmigrated data will be deleted after that date. Export well before then (e.g., by March 2027) to avoid last-minute risk.

What you can export:

• On-call schedules (API or CSV)
• User lists and roles
• Integration configurations
• Escalation policies and routing rules
• Incident history and alert logs

Warning: Teams report CSV exports don't import cleanly. Budget time to rebuild schedules manually.

Running parallel systems

You can and should run both tools during migration. After migration, you'll have up to 120 days before Opsgenie is permanently shut down (you can turn it off sooner). Plan your parallel run inside that window.

Recommended parallel schedule:

• Week 1-2: OpsGenie active, new tool testing
• Week 3-4: Route 25-50% alerts to new tool
• Week 5-6: Route 100% alerts to new tool, keep OpsGenie as backup
• Week 7-8: Decommission OpsGenie

Why parallel matters: You can roll back immediately if something breaks. Teams we spoke to who cut over without a parallel run were more likely to hit incidents during migration.

Cost consideration: Yes, you pay for both tools temporarily. An incident during rushed migration costs more than a few weeks of duplicate subscriptions.

OpsGenie Alternatives: 7 Tools Teams Actually Chose

We interviewed teams who migrated from OpsGenie. These are the tools they picked and why.

Disclosure: Runframe is our product; it's included alongside other options for completeness.

Pricing note (checked 2026-01-23): prices below are vendor-published list prices where available. Quote-based vendors vary by contract; always verify on the vendor pricing page before purchase.

1. Runframe

Runframe is Slack-native incident management + on-call built for coordination during incidents (not just alerting).

Best fit if:

• Incidents live in Slack and you want incident + on-call in one workflow
• You want simple primary+backup escalation and clean handoffs
• You care about audit-friendly timelines and post-incident reviews
• You want self-serve setup measured in days, not quarters

Not a fit if:

• You need full ITSM (requests/change/asset) inside Jira
• You require complex enterprise telephony/global routing on day 1

Pricing: Contact for pricing.

Setup time: 2-3 days self-serve.

Start with Runframe

OpsGenie → Runframe mapping (10-minute mental model):

• OpsGenie Teams → Runframe Teams
• Schedules / Rotations → Runframe On-call Rotations (primary + backup)
• Escalation Policies → Runframe Escalation Rules (time-based steps)
• Integrations → Runframe Integrations / Webhooks
• Routing Rules → Runframe Routing Rules (service + severity aware)

If you're migrating, start by recreating rotations + escalation rules first. Then rewire integrations.

2. incident.io

Incident management platform with on-call scheduling and Slack integration.

incident.io focuses on incident management and on-call with Slack integration. The product includes incident workflows, status pages, and postmortem templates.

Pricing: (from incident.io pricing page)

• Basic: Free (includes single-team on-call)
• Team: $15/user/month (annual) or $19/user/month (monthly) for incident response
• Team on-call add-on: +$10/user/month (annual) or +$12/user/month (monthly)
• Pro: $25/user/month for incident response + $20/user/month for on-call
• Enterprise: Custom

Setup time: 1-2 weeks

3. Grafana OnCall

Open-source alerting and on-call, now part of Grafana Cloud IRM.

Grafana OnCall started as open-source with full control via self-hosting. The OSS version entered maintenance mode on March 11, 2025 and will be archived on March 24, 2026. Grafana Cloud IRM (managed) continues development.

Pricing: (Grafana Cloud IRM)

• OSS self-hosted: Free (maintenance mode; will be archived March 24, 2026)
• Cloud Pro: $19/month platform fee (includes first 3 active IRM users) + $20/month per additional active IRM user
• Enterprise: Custom (minimum annual commit applies)

Setup time: 1-2 weeks (more technical for self-hosted)

4. PagerDuty

Enterprise incident management with comprehensive features and complex workflows.

PagerDuty is the established enterprise player. Comprehensive feature set, strong compliance, extensive integrations. Configuration can be complex. Pricing scales quickly with add-ons.

Pricing: (list prices; check billing terms on vendor site)

• Free: Up to 5 users
• Professional: $21/user/month
• Business: $41/user/month
• Enterprise: Custom

Setup time: Weeks to months depending on complexity

5. Squadcast

Mid-market incident management with balanced features and complexity.

Squadcast positions between simple tools and enterprise platforms. Good feature coverage without overwhelming configuration. Competitive pricing for mid-sized teams.

Pricing:

• Free: Up to 5 users
• Pro: $9/user/month (annual) or $12/user/month (monthly)
• Premium: $16/user/month (annual) or $19/user/month (monthly)
• Enterprise: $21/user/month (annual) or $26/user/month (monthly)

Setup time: 1-2 weeks

6. Splunk On-Call

Enterprise incident management (formerly VictorOps) in the Splunk ecosystem.

Splunk On-Call brings incident management into Splunk observability. Strong for teams already using Splunk. Enterprise workflows and complex escalation rules.

Pricing: Varies by package and contract (contact for quote)

Setup time: Weeks

7. FireHydrant

Reliability-focused incident management with premium positioning.

FireHydrant positions as "upgrading, not replacing" incident management. Focus on reliability engineering, incident learning, and post-incident review processes.

Pricing: (from FireHydrant pricing page)

• Platform Pro: $9,600 per year (up to 20 responders)
• Enterprise: Custom

Setup time: Weeks

OpsGenie vs PagerDuty vs incident.io: Migration Cost Comparison

What does it actually cost to migrate from OpsGenie? Here's real math for a 20-person engineering team.

Total migration costs

One-time migration costs:

• Schedule rebuilding: 20-40 engineering hours ($4,000-8,000 at $200/hr loaded cost)
• Integration rewiring: 10-20 hours ($2,000-4,000)
• Testing and training: 10-15 hours ($2,000-3,000)
• Total one-time: $8,000-15,000

Monthly subscription costs (20 users):

• Runframe: Contact for pricing
• incident.io Team + on-call: $500/month (annual) or $620/month (monthly) ($25–31 per user/month)
• PagerDuty Professional: ~$420/month ($21 per user)
• Squadcast Pro: $180-240/month ($9-12 per user)
• Squadcast Premium: $320-380/month ($16-19 per user)

Annualized costs (20 users):

• incident.io: $6,000/year (annual billing) or ~$6,960/year (monthly billing)
• PagerDuty Professional: $5,040/year
• PagerDuty Business: $9,840/year
• Squadcast Pro: $2,160-2,880/year
• Squadcast Premium: $3,840-4,560/year

Hidden costs teams missed

From our interviews, teams underestimated these:

Integration gaps. Teams reported significant integration rebuild costs when direct replacements didn't exist (often 5–15 engineer-days total, depending on complexity).

Training time. Some teams reported 2-3 incidents in the first month after skipping training. Training investment: 2 hours per engineer ($8,000 for 20 people).

Parallel run period. Running both tools for 4-8 weeks costs one extra month of subscription. For incident.io Team + on-call (monthly billing), that's ~$620; for PagerDuty Professional, ~$420. Worth it to avoid incidents.

Re-migration. One team chose the cheapest tool and re-migrated 3 months later. Double all costs above.

What successful teams did

Teams who migrated well budgeted 2-3x their initial estimate. They included training time, parallel run costs, and buffer for integration gaps.

Teams reported wide variance in total costs depending on approach: those who planned thoroughly and ran parallel systems spent significantly less than teams who rushed migration and had to re-migrate.

How to Migrate from OpsGenie: 30-Day Plan

Three teams in our research migrated from OpsGenie. Here's a realistic timeline based on what worked.

Simple setups: 4-8 weeks. Complex setups (20+ integrations, layered rotations): 8-16 weeks. This 30-day plan gets you started and reduces risk.

Week 1: Audit and export

Days 1-2: Complete inventory

List everything:

• All integrations (teams had 5-30)
• Escalation policies - document logic, not just rules
• On-call rotations including primary, backup, layers
• Custom routing rules
• Users and roles
• Notification preferences (SMS, email, Slack)

Days 3-5: Export everything

Export:

• On-call schedules (CSV or API)
• User list and roles
• Integration configurations
• Escalation paths and policies
• Custom alert routing rules

Teams warned us: CSV exports don't import cleanly. Budget 1-2 weeks to rebuild schedules manually.

Days 6-7: Choose replacement

Start trials with 2-3 tools. Test with real scenarios, not demos. Look at alternatives above and evaluate based on actual needs.

Week 2: Setup and configure

Days 8-10: Recreate core structure

Set up:

• Users and roles
• On-call schedules (hardest part per interviews)
• Escalation policies

Days 11-14: Rewire integrations

Start with critical integrations. Test alert routing. Verify Slack, email, SMS delivery.

Tip from teams: Some integrations won't have direct replacements. Budget time to rebuild from scratch.

Week 3: Test and train

Days 15-17: Run parallel

Keep OpsGenie active. Route test alerts to new tool. Verify all paths work. Don't assume. Test.

Days 18-21: Team training

Run mock incidents. Train on on-call handoffs. Document new processes. Get feedback from on-call engineers.

Teams we spoke to who skipped this were more likely to have incidents during cutover.

Week 4: Cutover

Days 22-25: Soft launch

Route 50% of alerts to new tool. Monitor for issues. Be ready to roll back.

Days 26-28: Full cutover

Route 100% of alerts. Keep OpsGenie active 1 week as safety net.

Days 29-30: Decommission

Verify all integrations switched. Cancel OpsGenie access. Archive old data if needed.

What worked for successful teams

From interviews, teams who succeeded did this:

1. Test with real incidents before full cutover. Teams we spoke to who skipped this were more likely to have issues during cutover.
2. Don't underestimate schedule migration. Top complaint from interviews.
3. Run parallel for at least 1 week. Teams we spoke to who cut over immediately were more likely to encounter incidents.
4. Document everything as you go. You'll forget why you set up rules certain ways.

Additional Considerations: Coordination vs Alerting

This framework reflects how some teams evaluate alternatives beyond feature checklists.

Why Coordination Beats Alerting in Incident Management

Most tools above handle alerting well; the differentiator is how they help teams coordinate during incidents.

The real problem is coordination. Teams waste 40+ minutes per incident on coordination overhead. This is based on our interviews and analysis in our MTTR research with 25+ engineering teams.

The coordination problem

Most teams migrated to reduce MTTR. But switching tools didn't help because the problem wasn't alerting. It was coordination.

Coordination means:

• Knowing who's doing what in real time
• Status updates without bugging on-call engineers
• Stakeholder comms that don't interrupt response
• Context in one place, not scattered across tools

Alerting means:

• Phone rings
• Someone acknowledges
• Incident created

Every tool does alerting. Not every tool does coordination.

Context switching kills MTTR

Teams with lowest MTTR in our research had one thing in common: minimal context switching during incidents.

If your incident tool lives outside Slack, you're context switching. If status updates require bugging on-call engineers, you're creating friction. If stakeholders can't self-serve status, you're creating noise.

What to look for when evaluating OpsGenie alternatives

Ask these questions:

1. Does it unify incident context in one place? Not scattered across tools.
2. Is Slack integration native or bolted on? Big difference.
3. Can stakeholders see status without bugging on-call engineers?
4. Does it reduce context switching or add more tools?

The tool that answers these correctly is the one that actually reduces MTTR.

Read our coordination framework for complete data and incident severity level guidelines.

FAQ: OpsGenie Migration

Start Your OpsGenie Migration

OpsGenie support ends April 5, 2027. Teams who migrate successfully start planning early. They choose based on coordination needs, not just alerting features. They budget 2-3x longer than expected. They test thoroughly before cutover. They run parallel systems before switching.

Starting early with audit + parallel run reduces cutover incidents.

More incident management resources

• Scaling Incident Management: Research from 25+ Teams
• How to Reduce MTTR: The Coordination Framework
• State of Incident Management 2025: The AI Paradox
• Incident Severity Levels Framework
• On-Call Rotation Guide: Primary, Backup, Escalation
• Post-Incident Review Templates
• Incident Response Playbook: Scripts and Roles

Research sources:

• Interviews with 25+ engineering teams (3 actively using OpsGenie)
• Pricing sources (checked 2026-01-23): incident.io, Grafana Cloud IRM, PagerDuty, Squadcast, FireHydrant (quote-based vendors still vary by contract)
• Official announcements: OpsGenie migration, Grafana OnCall maintenance