Question 1

What should I include in a support request?

Accepted Answer

Share what happened, what you expected, and any relevant screenshots, timestamps, or reproduction steps. That helps us resolve issues faster.

Question 2

How fast do you respond?

Accepted Answer

We typically respond within 24 hours on business days. If the issue is urgent, include the impact and any time-sensitive context in your message.

Question 3

Where do sales or partnership questions go?

Accepted Answer

For demos, pricing, partnerships, or other general inquiries, use the contact page instead.

Runframe Support Centre

Support FAQ