Turn alert emails into incidents.
Configure an authorized sender and Runframe turns incoming emails into incidents. Subject becomes the title, body becomes the context. Reply to incident emails to add comments.
How it works
Configure email intake
In Runframe settings, enable email intake and select which service incoming emails should create incidents on. Set the authorized sender email address.
Point your alerts at Runframe
Add Runframe as a notification target in your monitoring tool. When an alert fires, the tool sends an email. Runframe receives it and creates an incident.
Reply to incidents via email too
Incident notification emails include the incident number in the subject. Reply to that email and your message is added to the incident timeline as a comment.
What the integration does
Works with any tool that sends email
Older monitoring systems, SaaS tools without webhook support, internal scripts. If it can send an email alert, it can create a Runframe incident.
Subject becomes the title
The email subject line is used as the incident title. Runframe strips Re: and Fwd: prefixes so the title stays clean.
Body becomes incident context
The email body is attached as the initial context on the incident (up to 2000 chars). Alert details, thresholds, affected hosts are visible to responders from the start.
Reply to add comments
When you receive an incident notification email with [INC-XXX] in the subject, reply to it. Your reply is added to the incident timeline. No need to open the dashboard.
Frequently asked questions
Any tool that sends email works with Runframe.
Free plan available. No credit card required.