incident.io alternative
On-call included
Slack-native incident management, on-call scheduling and alerting, status page workflows, and AI postmortems. Growth starts at $12/user/month annually, with Scale for higher-volume teams.
Why teams consider alternatives to incident.io
incident.io is a strong, mature incident platform. But for smaller engineering teams, the full incident.io model can be more platform than they need.
Pricing adds up once you need on-call
incident.io Team is $15/user/month annually, with on-call as an add-on. Team with on-call is $25/user/month annually, while Pro with on-call is $45/user/month. Runframe Growth starts at $12/user/month annually with on-call included.
Some advanced controls move to higher tiers
incident.io Team includes AI and automation, but AI-native postmortems, advanced insights, private incidents, policies, and higher workflow and custom-field limits are on Pro or Enterprise.
Built for leaner teams
For many 10-200 person engineering teams, the core need is simpler: Slack incidents, on-call rotation, escalation, status pages, and postmortems without a heavy rollout.
Runframe vs incident.io
A side-by-side look at pricing, on-call, alerting, and incident workflows.
| Feature | Runframe | incident.io |
|---|---|---|
| Incident Management | ||
| On-Call Scheduling | 3 schedules on Growth; higher limits on Scale | 1 schedule on Basic, 2 on Team; multi-team on-call and alerting requires the on-call add-on ($10-12/user/mo) |
| Escalation Policies | ||
| Status Pages | ||
| AI Postmortem Drafts | Basic editor on Basic/Team; AI-native postmortem editor on Pro/Enterprise | |
| Workflow Automations | 3 on Growth; higher limits on Scale | 1 on Basic, 3 on Team; higher limits on Pro/Enterprise |
| Multi-channel Alerting (SMS, Voice, Push) | Via on-call product | |
| Slack-native Workflow | ||
| MCP Server | Official remote MCP in public beta for paying customers | |
| Public REST API | Team+ | |
| Service Catalog | ||
| Custom Fields on Incidents | 3 on Growth; higher limit on Scale | 1 on Basic, 3 on Team; higher limits on Pro/Enterprise |
| War Rooms (Zoom + Google Meet) | ||
| Email Intake (create incidents from email) | ||
| All-in Pricing (Incidents + On-Call) | $12-15/user/mo Growth, $25-30/user/mo Scale (on-call included) | $25-31/user/mo (Team + on-call), $45/user/mo (Pro + on-call) |
| Free Tier | Up to 5 users | Free Basic plan with incident response, single-team on-call, and status page |
Who should switch to Runframe from incident.io
Runframe is the right fit for some teams and not others. Here's how to tell.
Runframe is a good fit if...
- Your team is 5-200 engineers
- You need incident management and on-call, but do not want separate add-on pricing
- You want on-call, incidents, status pages, and postmortems in one product with published pricing
- You want a lighter rollout than a larger incident-management platform
- You need SMS and voice call alerting in addition to Slack
- You're switching from PagerDuty or another tool and want a simpler implementation path
Stick with incident.io if...
- You have 200+ engineers with complex multi-team incident command
- You need advanced service catalog with dependency mapping
- You rely heavily on announcement rules and follow-on tasks
- You want SSO included in the base plan instead of buying SAML SSO or SCIM as a paid add-on
- You need more advanced workflow automation than Runframe currently supports
- You need deep Confluence integration or postmortem export to Notion/Google Docs
Questions about switching
Comparing more options?
See how other tools stack up across different use cases.
Pricing and packaging last verified June 2026. If something looks out of date, email hello@runframe.io.
Try Runframe free. No credit card required.
Free plan for up to 5 users. Growth is $12/user/month annually or $15 monthly; Scale is $25/user/month annually or $30 monthly for higher-volume usage. No separate on-call module, no sales call to see the price.